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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Body Wipes and Face Wipes FAQs

  • The Body Wipes and Face Wipes are designed to do different jobs and that’s exactly why they work best together. Our Body Wipes are larger, tougher and built to remove sweat, odour and bacteria from high-sweat areas like the chest, back, arms and legs, with ingredients that neutralise odour and refresh skin fast. The Face Wipes, on the other hand, are formulated specifically for delicate facial skin - lighter, gentler and focused on preventing breakouts, irritation and post-workout congestion without stripping the skin barrier. Facial skin requires gentler care, while the body needs stronger sweat and odour removal; skipping either compromises your post-workout reset. Together, they give you a complete post-workout reset - clean skin head to toe, wherever your training takes you.

  • Wipes On Tap means your post-workout essential is always stocked, without having to think about it. You save money on the wipes and on shipping, skip last-minute reorders, and never get caught without wipes when you need them most. Fresh wipes arrive on your schedule, so staying clean after training becomes automatic, not an extra task. You can pause or tap out at any time!

  • Our wipes are made from 100% biodegradable plant-based viscose fibres, derived from renewable sources and completely plastic-free. Unlike many “flushable” wipes, which often contain synthetic fibres and don’t fully break down, our wipes are designed to biodegrade naturally, breaking down in around 6–7 weeks on average under composting conditions. That means less long-term waste, fewer microplastics, and a more responsible option for regular use!

  • Due to their high-quality ingredients, both our Face Wipes and Body Wipes have a one year shelf life. They can still be used after this time, however the effectiveness of their ingredients may vary.

Shipping & Delivery

  • Domestic shipping can take up to 5-7 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout. We offer Free Shipping for all Australian orders over $80.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping for all Australian orders over $80!

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy via our Contact page.

  • A refund request can be submitted within 30 days after the purchase is made.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer, unless there is a fault with the product.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.